Privacy Policy

The controller responsible for your personal data is:

Reportive Inc

8 The Green STE A, Dover, DE 19901

Email: privacy@getmentions.ai

If you have any questions about this Privacy Policy or our privacy practices, please contact us using the details above.

This Privacy Policy applies to personal data we collect when you:

• Visit our website
• Request a demo
• Sign up for a free trial or account
• Use the GetMentions AI platform
• Contact us for support, sales, or other inquiries
• Subscribe to newsletters, product updates, or marketing communications
• Participate in surveys, webinars, or events

This Privacy Policy does not apply to third-party websites, products, or services that may be linked from or integrated with our Services. Those third parties operate under their own privacy policies.

Depending on the context, GetMentions AI may act as either a controller or a processor of personal data.

We act as a controller when we process personal data for our own business purposes, such as:

• Operating our website
• Managing accounts and subscriptions
• Handling billing and payments
• Responding to inquiries
• Providing customer support
• Sending product and marketing communications
• Improving and securing our Services

We may act as a processor or service provider when we process personal data on behalf of our customers in connection with their use of the platform. In those cases, the customer is the controller of that data, and our processing is governed by applicable agreements with that customer.

If you use GetMentions AI through an organization, that organization may control your use of the Services and the data submitted within its workspace.

A. Information You Provide Directly

We may collect personal data you provide to us, including:

• First and last name
• Email address
• Phone number
• Company name
• Job title
• Billing information
• Login or authentication-related information
• Support messages, feedback, and other communications
• Information you submit when requesting a demo, signing up for a trial, or using our Services

If you use the platform, we may also collect information associated with your workspace, such as:

• Organization details
• Brands, domains, competitors, prompts, personas, markets, languages, and settings
• Files, notes, comments, and content you choose to submit
• Actions taken within the platform

B. Information We Collect Automatically

When you use our Services, we may automatically collect certain information, including:

• IP address
• Browser type and version
• Device type and operating system
• Referral URLs
• Pages viewed and features used
• Timestamps and log data
• Approximate location derived from IP address
• Cookie identifiers and similar online identifiers

C. Information from Third Parties

We may receive information from third parties, including:

• Payment processors
• Analytics providers
• Authentication providers
• Customer relationship management tools
• Email and communications platforms
• Integration partners you choose to connect
• Publicly available sources relevant to the Services

We may use personal data to:

• Provide, operate, maintain, and improve the Services
• Create and manage accounts and subscriptions
• Process payments and billing
• Provide support, onboarding, and customer service
• Communicate with you about your account or the Services
• Send product updates, newsletters, and marketing communications where permitted by law
• Analyze usage and performance
• Personalize user experience
• Secure the Services and prevent fraud, abuse, or unauthorized access
• Comply with legal obligations
• Enforce our terms and protect our business interests

When customers use GetMentions AI, the platform may process data submitted by customers, including information such as brands, domains, competitors, prompts, markets, languages, outputs, citations, opportunity data, and related analytics.

We use this information to:

• Provide the core functionality of the platform
• Generate analytics, reports, and workflow outputs
• Support account administration and troubleshooting
• Maintain security, reliability, and performance
• Improve the Services in aggregated or de-identified form, where permitted by law and applicable agreements

We do not use customer workspace data beyond what is necessary to provide and support the Services, except as required by law, permitted by contract, or otherwise disclosed in this Privacy Policy.

If you are located in the European Economic Area, United Kingdom, or another jurisdiction that requires a legal basis for processing, we generally rely on the following legal bases:

• Contract: where processing is necessary to provide the Services or perform our agreement with you
• Legitimate Interests: where processing is necessary for our business operations, security, product improvement, communications, and fraud prevention
• Consent: where required by law, including for certain cookies and marketing communications
• Legal Obligation: where processing is necessary to comply with applicable law

We may share personal data with:

• Service providers and subprocessors that help us operate the Services
• Payment processors
• Cloud hosting and infrastructure providers
• Analytics, monitoring, and support providers
• Email and communications providers
• Professional advisors, including lawyers, accountants, and auditors
• Regulators, courts, law enforcement, or other authorities where required by law
• A buyer, investor, successor, or other party in connection with a merger, acquisition, financing, restructuring, or sale of assets

We may also share information at your direction, such as when you enable third-party integrations or request that we work with another service provider.

We may disclose aggregated, anonymized, or de-identified information that does not reasonably identify an individual.

We may use cookies, pixels, local storage, and similar technologies to:

• Keep you signed in
• Remember preferences and settings
• Understand website and product usage
• Improve performance and functionality
• Analyze traffic and user behavior
• Support marketing and campaign measurement
• Prevent fraud and improve security

Where required by law, we will request your consent before using non-essential cookies. You can manage cookies through your browser settings and, where available, through our cookie banner or preference center.

Disabling certain cookies may affect the functionality of the Services.

We may send you marketing emails and other promotional communications where permitted by law. You can opt out at any time by clicking the unsubscribe link in any marketing email or by contacting us at privacy@getmentions.ai.

Even if you opt out of marketing communications, we may still send you service-related or transactional messages, such as billing notices, product updates relevant to your account, and security alerts.

We retain personal data for as long as necessary to:

• Provide the Services
• Maintain your account
• Comply with legal, tax, accounting, and regulatory obligations
• Resolve disputes
• Enforce our agreements
• Protect our legitimate business interests

Retention periods may vary depending on the type of data, the reason it was collected, and applicable legal requirements. When we no longer need personal data, we will delete, anonymize, or securely archive it as appropriate.

We may process and store personal data in countries other than the country where you reside. Those countries may have data protection laws that differ from those in your jurisdiction.

Where required by law, we will use appropriate safeguards for international transfers of personal data.

We use reasonable technical, organizational, and administrative safeguards designed to protect personal data from unauthorized access, disclosure, loss, misuse, or alteration.

However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

Depending on your location and applicable law, you may have the right to:

• Access the personal data we hold about you
• Correct inaccurate or incomplete personal data
• Request deletion of your personal data
• Object to or restrict certain processing
• Withdraw consent where processing is based on consent
• Request portability of your personal data
• Opt out of marketing communications
• Lodge a complaint with a relevant data protection authority

To exercise any of these rights, please contact us at privacy@getmentions.ai. We may need to verify your identity before fulfilling your request.

If you are a resident of California or another U.S. state with applicable privacy rights, you may have additional rights regarding access, deletion, correction, and, where applicable, the right to opt out of certain uses or disclosures of personal information.

If required by applicable law, we will honor eligible requests in accordance with those laws.

Our Services may contain links to third-party websites, tools, or services. We are not responsible for the privacy, security, or data handling practices of those third parties. We encourage you to review their privacy policies before providing any personal data to them.

Our Services are intended for business users and are not directed to children under the age of 16. We do not knowingly collect personal data from children under 16.

If you believe that a child has provided personal data to us, please contact us at privacy@getmentions.ai, and we will take appropriate steps to investigate and delete the information where required.

We may update this Privacy Policy from time to time. When we do, we will post the updated version on this page and revise the “Last Updated” date above.

If we make material changes, we may provide additional notice where required by law.

If you have any questions, requests, or concerns about this Privacy Policy or our privacy practices, please contact us at:

Reportive Inc

8 The Green STE A, Dover, DE 19901

Email: privacy@getmentions.ai